Last night I had the unfortunate instance of having to experience a customer who was winging in a serious way. I mean Winging. No, WINGING. This was way beyond a little daily funk. Way. Beyond.
As I stood, presumably safely ensconced behind my little receptionist podium, I was trying desperately hard to not make a pfuckingu sort of face. I was about 5 or 6 feet away and the odor was engulfing me. I made his appointment and knew he was coming back for me to suffer once again in an hour or so. P. U.
So my dilemma is this: This is not just a client He is the spouse of an associate in the store. He is often hanging around her work area with their young child presumably witing for her to get off or to go to lunch. Often. If I was her manager, I would certainly have a problem with exactly how much he is hanging around. But I am not and his hanging around is not the main concern here.
Customers *have* to be experiencing his wing factor. To whose attention do I bring this? My manager? Her manager? A higher up? No-one?
Weigh in, peeps, lest you experience his wing.